Support

Got a question for us? Find your answers in our guides.

  • 01

    WHY IS MY COUNTRY NOT AVAILABLE AS A SHIPPING OPTION ON THE CHECKOUT PAGE?

    Our online store currently ships to Singapore only. While we work on international shipping to your country, please visit our retail partners for your country or region.

  • 02

    IT’S BEEN 5 MINUTES. WHERE’S MY PURCHASE CONFIRMATION EMAIL?

    Please give the system a couple of minutes more and check your spam filters. If you still have not received the purchase confirmation email after 30 minutes, you may then request that the email be resent here.

  • 03

    CAN I CANCEL OR CHANGE MY ORDER?

    If you wish to cancel or change your order, please contact us within 1 hour. For changes, we will cancel your current order and have you place a new one.

  • 04

    WHEN WILL MY ORDER BE CHARGED TO MY CREDIT CARD?

    We will check our inventory to ensure that we have the stock to fulfill your order before manually charging your card. Processing will take up to 2 working days after you have received your purchase confirmation email.

  • 05

    HOW SOON WILL YOU DELIVER MY ORDER?

    Shipping and delivery should take around 3–5 working days. If you have chosen Click & Collect, your purchase should be ready for collection in 2 working days.

  • 06

    WHY DON'T THE BOWLS I ORDER FROM THE SAME COLLECTION LOOK THE SAME?

    Variations in glaze and colour are naturally occurring and intentional, a design signature unique to some of our collections. They are in no way manufacturing defects and should be celebrated for their one-of-a-kind human touch.

  • 07

    HELP! I'VE RECEIVED AN INCORRECT / DAMAGED ITEM.

    Get in touch with us through the Contact Us page. Please include your order number as it will help us to process your order more quickly.

  • 08

    I'VE JUST MADE A RETURN. HOW SOON WILL I GET MY MONEY BACK?

    We will usually take up to 1 working day to process your refund. In case of any additional delay, please check with your bank or PayPal, which in our experience take just a bit longer to release funds to you.

  • 01

    FREE SHIPPING FOR PURCHASES OF SGD 300 & ABOVE

    Purchases of SGD 300 and above ship for free to local addresses. If your purchase is eligible for free shipping, you will receive a call at your designated contact number to arrange for a suitable delivery timing after you have received the purchase confirmation email.

  • 02

    SHIPPING FOR PURCHASES OF LESS THAN SGD 300

    We ship orders of below SGD 300 through Qxpress Pte Ltd. You will receive a shipping confirmation email containing a shipment tracking number 2–3 working days after purchase confirmation. You may track the status of your order delivery by entering the tracking number here.

  • 03

    CLICK & COLLECT

    Click & Collect allows you to pick your order up from our store directly; for this option, select “Self Collection” during checkout. We will notify you by email when your order is ready for collection, 2–3 working days after your purchase has been confirmed.

    All orders must be collected within 14 days from the shipping confirmation email. Uncollected orders after 14 days will be cancelled.

    Please bring a hard or soft copy of the confirmation email when you collect your items from this address:

    Luzerne Pte Ltd
    72 Bendemeer Road
    Luzerne #02-22
    Singapore 339941
    Opening Hours: Monday–Friday excluding Public Holidays, 10am–6pm

  • 01

    INCORRECT / MISSING ITEMS

    Our apologies. We will exchange any incorrectly delivered items, or deliver any missing items for no additional charge. Please contact us within 48 hours to expedite your claim.

  • 02

    DAMAGED GOODS

    For any item damaged during shipping, we will replace and re-deliver the item at no additional cost. Please contact us within 48 hours to expedite your claim.

  • 03

    RETURNS

    If you are not completely satisfied with your order, we offer refunds excluding the shipping charges on the condition that the product is unused and in its original packaging. Simply notify us within 7 days of delivery via the Contact Us page here.

    Upon email confirmation from Luzerne, please make all returns in person to this address:

    Luzerne Pte Ltd
    72 Bendemeer Road
    Luzerne #02-22
    Singapore 339941
    Opening Hours: Monday–Friday excluding Public Holidays, 10am–6pm

  • 01

    SINGAPORE

    FLAGSHIP STORE

    • Landex

      70 Bendemeer Road, #01-03, Singapore 339940

    • Landex

      30 Temple Street, Singapore 058575

    ROBINSONS STORES

    • Robinsons The Heeren

      260 Orchard Road, Singapore 238855

    • Robinsons JEM

      50 Jurong Gateway Road, #01-07/13, Singapore 608549

    • Robinsons Raffles City

      252 North Bridge Rd, #03-01 Raffles City Shopping Centre, Singapore 179103

    COURTS STORES

    • Courts Megastore

      50 Tampines North Drive 2, Singapore 528766

    • Courts Ang Mo Kio

      Blk 730 Ang Mo Kio Ave 6, Singapore 560730

    • Courts Causeway Point

      1 Woodlands Square, #04-19/20 Causeway Point, Singapore 738099

    • Courts Toa Payoh

      460 Toa Payoh Lorong 6, Singapore 310460

    OTHER STORES

    • TANGS at Tang Plaza

      310 Orchard Road, Singapore 238864

    • GainCity MegaStore @ Sungei Kadut

      71 Sungei Kadut Drive, Singapore 729577

  • 02

    THAILAND

    BANGKOK

    • The Emporium

      662, 626 Sukhumvit Road, Klong-ton, Klong-toey District, Bangkok Thailand 10110

    • Siam Paragon

      991 Rama 1 Road, Pathumwan Bangkok 10330, Thailand

    • Central Chidlom Department Store

      1027 , Ploenchit Road, Lumpini, Pathumwan District, Bangkok Thailand 10330

  • 03

    CHINA

    LUZERNE STORES

    • Takashimaya Shanghai

      No.1438 Hongqiao Road, 6F, Changning District, Shanghai, China

    • Isetan Department Store Chengdu

      No.6 Dakejia Lane, Block 1, Lido Plaza, 6F, Jinjiang District, Chengdu, China

    VANCASA STORES

    • Shanghai The Hub

      No.688 Shen Chang Road, Block 5, 1F-L01, Minhang Disctrict, Shanghai, China

    • The Mixc Shenyang

      No.288 Qing Nian Street, Heping District, Shenyang, Liaoning Province, China

    • Mangrove Tree Sanya

      No.155 Fenghuang Road, Sanya, Hainan Province, China

    LAVIEHOME STORES

    • Shanghai Jiuguang Department Store

      No.1618 Nan Jing Xi Road, 7F, Jing'an District, Shanghai, China

    • Shanghai Xintiandi

      No.150 Hubin Road, B1-E01, Huangpu District, Shanghai, China

    • L'Avenue Shanghai

      No.99 Xianxia Road, B2F, Changning District, Shanghai, China

    • The Mixc Hangzhou

      No.701 Fuchun Road, 5F-501, Jianggan District, Hangzhou, China

    • Joy City Beijing

      No.101 North Chaoyang Road, Chaoyang Joy City, 5F-32, Chaoyang District, Beijing, China

    • Qingdao Hisense Plaza

      No.117 Aomen Road, 4F Sheridan, Shinan District, Qingdao, China

    Also available at other selected LavieHome branches.

  • 01

    OVERVIEW

    This Privacy Policy describes the ways we collect, store, use and manage the information, including personal information, that you provide or we collect in connection with our websites. Please note that the scope of this Privacy Policy is limited to information collected or received by Luzerne through your use of the Service. Luzerne is not responsible for the actions of third parties, the content of their sites, the use of information you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with, those people or companies.

    By using the Service, you are expressing your agreement to this Privacy Policy and the processing of your data, including your personal information, in the manner provided in this Privacy Policy. If you do not agree to these terms, please do not use the Service.

  • 02

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

    When you browse our corporate website (http://www.luzerne.com) and online store (http://shop.luzerne.com), we collect your browsing information via a third party service known as Google Analytics to see how our users in general are using the website. We may use this information to monitor, develop and analyse your use of our sites and the Service. You can read more about this under Section 5.

    When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We may use this information to create a user profile and provide you services.

    On the Payment Method Page of our online store, there is a checkout asking for your permission to send you emails about our store, merchandise or other physical promotional materials, new products and other updates. If you no longer wish to receive these types of promotional materials, you may opt-out from receiving at any time by writing to us here.

  • 03

    SECTION 2 - CONSENT

    HOW DO YOU GET MY CONSENT?

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    You are under no obligation to provide, and can decline to provide, any requested information at any time. However, if you decline to provide personal information that is reasonably necessary to participate in certain activities, you may not be able to participate in those activities on certain sites and/or services.

    HOW DO I WITHDRAW MY CONSENT?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us here.

  • 04

    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or where we, in food faith, deem it appropriate or necessary to prevent violation of or if you violate our Terms of Service. Additionally, we may disclose your personal information if we believe that it is necessary in order for us to take precautions against liability, protect our rights, property or safety, maintain and protect the security and integrity of our site and/or Service or infrastructure, protect ourselves and our sites and/or Service from fraudulent, abusive, or unlawful uses or to investigate and defend ourselves against third party claims or allegations.

  • 05

    SECTION 4 – HOSTING

    Our corporate website (https://www.luzerne.com) is hosted on Digital Ocean ™, which serves out all pages sitting on this domain to users worldwide.

    Our online store (https://shop.luzerne.com) is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

  • 06

    SECTION 5 - THIRD-PARTY SERVICES

    Third-party providers used by us, such as payment transaction processors, will collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Our Privacy Policy does not cover the use of tracking tools from third parties. We do not have control over these third parties. They have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    Here’s a list of third-party services we use, and their respective Privacy Policies:

    PAYPAL

    We use PayPal Express Checkout to process all orders placed on http://shop.luzerne.com. This also means that sensitive personal data such as bank details or credit card information sits with PayPal. Luzerne does not have access to such data, with the exception of information necessary for fulfilment of order such as name, mobile number and mailing address. Read more about their Privacy Policy here.

    MAXMIND

    We use Maxmind for the purpose of determining the location you are browsing from. This location information allows us to notify you upfront about whether our store (http://shop.luzerne.com) ships to your browsing location, or decide where to direct you to for a better online shopping experience. We also use Maxmind to decide the language to present your pages in on our corporate website (http://www.luzerne.com), provided our website supports your native browsing language. You may learn more about their Privacy Policy here.

    GOOGLE ANALYTICS

    We use Google Analytics to track users visiting both our corporate website (http://www.luzerne.com) and online store (http://shop.luzerne.com). This information helps us the browsing habits of user groups in general, and does not contain any personally identifiable information. We may also use this information to more appropriately market to our existing or potential customers in the form of digital banners, keyword and video advertisements. Learn more about Google’s Privacy Policy here.

    EXTERNAL LINKS

    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

  • 07

    SECTION 6 - SECURITY

    Luzerne takes reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration by third parties.

    Although we make reasonable efforts to store the information collected on the Service in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems.

    Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against loss, misuse or alteration by third parties. We cannot guarantee absolute security as no method of transmission over the internet or method of electronic storage is 100% security.

    We do not guarantee error-free performance under this Privacy Policy. We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with our Privacy Policy. We shall not be liable for any incidental, consequential or punitive damages relating to this Privacy Policy. This Privacy Policy shall be governed by the laws of Singapore.

  • 08

    SECTION 7 - COOKIES

    We may receive passively-collected information through a variety of methods including but not limited to using cookies to collect information. Here is a list of uses for the cookies information that we store.

    SESSIONS

    We store your session information for general operation of our online store (https://shop.luzerne.com). Example of these information would be the time you can on the store, the contents of your cart and whether you have the relevant access rights to specific user account pages.

    RECENTLY VIEWED PRODUCTS

    We store the products you have browsed on our online store (https://shop.luzerne.com), to help you get to them more quickly from other pages on our website.

    BROWSING LOCATION

    We store the browsing location provided by MaxMind on both the corporate website (https://www.luzerne.com) and the online store (https://shop.luzerne.com), to decide whether to show you the shipping location or language notifications you see the first time you land on our website.

  • 09

    SECTION 8 - AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  • 10

    SECTION 9 - CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    Your continued use of our site and/or Service or any other content, products or other services covered by this Policy constitutes your acceptance and agreement to this Policy and any updates.

  • 11

    SECTION 10 – CHANGE OF OWNERSHIP

    Luzerne may share your information in connection with any merger, sale of our assets or a financing or acquisition of all or a portion of our business to another company.

  • 12

    SECTION 11 - QUESTIONS & CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us here.

  • 01

    OVERVIEW

    This website is operated by Luzerne Pte Ltd. Throughout the site and Terms of Service , the terms "we", "us", "our" and "Luzerne" refer to Luzerne Pte Ltd. Luzerne offers this website, including all information, tools and services available on this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

    By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Our corporate website (https://www.luzerne.com) is hosted on Digital Ocean ™, which serves out all pages sitting on this domain to users worldwide.

    Our online store (https://shop.luzerne.com) is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

  • 02

    SECTION 1 – CORPORATE WEBSITE & ONLINE STORE TERMS

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation, or suspected breach or violation of any of the Terms will result in an immediate termination of our Service.

  • 03

    SECTION 2 - GENERAL CONDITIONS

    We reserve the right to refuse provision of the Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

    Using our Service does not give you ownership of any intellectual property rights in our Service or the content you access. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. You further agree that you may not alter, edit, delete, remove, otherwise change the meaning or appearance of, or reproduce any of the content, data or other materials on or available on the site. These Terms do not grant you the right to use any branding or logos used in our Service. Use of the site and the Service offered are only for your personal and non-commercial use.

    In connection with your use of the Service, we may send you service announcements, administrative messages, and other information.

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

  • 04

    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

  • 05

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

    Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

  • 06

    SECTION 5 - PRODUCTS OR SERVICES

    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and all returns or exchanges are subject to our Returns & Refunds policy here.

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

  • 07

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

    In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You agree to pay in full the prices for any purchases you make concurrent with your online order. You agree to pay all applicable taxes.

    For more details, please review our Shipping & Delivery policy and Returns & Refunds policy.

  • 08

    SECTION 7 - OPTIONAL TOOLS

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

  • 09

    SECTION 8 - THIRD-PARTY LINKS

    Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. You acknowledge and agree that we are not responsible for, and will not have any liability for the information, content, products, services, code or other materials that may or may not be provided by or through the third-party websites. Links to third-party websites do not constitute an endorsement or sponsorship by us of such website or the information, content, content, products, services, advertising or other materials presented on or through such websites. Luzerne disclaims any liability for links from another website to this site and to another website from this site. Luzerne does not represent or warrant that the contents of any third party website is accurate, compliant with the law.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

  • 10

    SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. This continues even if you stop using our Service.

    We reserve the right, but have no obligation to, monitor, review, edit or remove content posted on the site by users that we determine in our sole discretion as unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. We are not responsible for any such materials posted by users or third parties.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We do not endorse users and take no responsibility and assume no liability for any statements made or comments posted by you or any third-party.

    Please note that comments submitted online may be recorded and stored in multiple places, both on our site and elsewhere on the internet, which are likely to be accessible for a long time and you have no control over who will read them eventually. It is important therefore that you are careful and selective about the personal information that you disclose.

  • 11

    SECTION 10 - PERSONAL INFORMATION

    Your submission of personal information through the store is governed by our Privacy Policy. You can learn more about our Privacy Policy here. By using our Services, you agree that we can use such personal data in accordance with our privacy policies.

  • 12

    SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  • 13

    SECTION 12 - PROHIBITED USES

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or state regulations, rules, laws, or local regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. You also may not offer to buy or sell any product or service on or through your comments submitted to our forums. You alone are responsible for the content and consequences of any of your activities. Without prejudice to Section 16, we reserve the right to terminate your use of the Service or any related website for violating any of the prohibitions in this section.

  • 14

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure, error-free, free of viruses, worms or other harmful components or that the site and/or the site elements will satisfy your requirements or expectations. Other than expressly set out in these Terms or additional terms, neither Luzerne nor its suppliers or distributors make any specific promises about the Service nor make any commitments about the content within the Service, reliability, availability or ability to meet your needs. We do not warrant that the results that may be obtained from the use of the Service or the information, data and materials presented or displayed on this site are accurate or reliable. We hereby disclaim any such warranties or representations. Luzerne assumes no responsibility and shall not be liable for any damages to, or viruses that may infect your equipment on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images or content from the site. If you are dissatisfied with the site, your sole remedy is to discontinue using the site.

    You agree that we may remove the Service for indefinite periods of time from time to time, or cancel the Service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    Without limitation of the above in this section, Luzerne and its affiliates, suppliers and associates make no warranties or representations regarding any products or services ordered or provided via the site, and hereby disclaim and you hereby waive any warranties and representations made in relation to the product or services on the site or otherwise.

    In no case shall Luzerne, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. To the extent permitted by law, the total liability of Luzerne and its suppliers and distributors for any claims under these Terms is limited to the amount you paid to us to use the Service or the purchase of products from our site. In all cases, we will not be liable for any loss or damage that is not reasonably foreseeable.

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    SECTION 14 - INDEMNIFICATION

    You agree to indemnify, defend and hold harmless Luzerne and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any actions, claims, demands, expenses, damages, liabilities and losses (including all legal costs incurred on a full indemnity basis) that may be suffered, incurred or sustained by Luzerne due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, your violation of any law or the rights of a third-party or your placement or transmission of any message, information or other materials through the site.

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    SECTION 15 - SEVERABILITY

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by the applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

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    SECTION 16 - TERMINATION

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly deny you access to our Services (or any part thereof).

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    SECTION 17 - ENTIRE AGREEMENT

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

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    SECTION 18 - REMEDIES AND NON-WAIVER

    Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. No delay on our part in exercising or enforcing any right under these Terms of Service will operate as a waiver thereof. Any single or partial exercise of any right does not preclude any other or future exercise thereof. The rights provided in these Terms of Service are cumulative and not exclusive of any rights or remedies provided by Law.

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    SECTION 19 - GOVERNING LAW

    These Terms of Service and any separate agreements that relate to the provision of the Service shall be governed by and construed in accordance with the laws of Singapore.

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    SECTION 20 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time on this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    Unless expressly stated, no alteration, change, supplement or amendment to the Terms of Service shall constitute a general waiver of any provisions of these Terms of Service, nor shall it affect any rights, obligations or liabilities under or pursuant to these Terms of Service which have already accrued up to the date of variation.

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    SECTION 21 - CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us here.